Deriv Inkunga

Inkunga y'abakiriya ba Deriv: Nigute Wabona Ubufasha no Gukemura Ibibazo

Deriv yiyemeje gutanga uburambe bwubucuruzi butagira akagero kandi bunoze, kandi kimwe mubintu byingenzi bigize sisitemu yo gufasha abakiriya bayo. Waba ufite ibibazo bijyanye na konte yawe, ukeneye ubufasha kubibazo bya tekiniki, cyangwa ukeneye ubufasha mubikorwa, Deriv itanga inzira zitandukanye kubakoresha kugirango babone ubufasha no gukemura ibibazo vuba. Muri iyi nyandiko, tuzasesengura uburyo butandukanye ushobora kuvugana nabakiriya ba Deriv hanyuma ubone ubufasha ukeneye.

Inzira zo Guhuza Inkunga Yabakiriya

1. Inkunga ya Live Ikiganiro Bumwe muburyo bwihuse kandi bworoshye bwo kubona ubufasha buturuka muri Deriv ni muburyo bwabo bwo kuganira. Kuboneka muburyo butaziguye, urubuga rwo kuganira ruguha uburenganzira bwo kuvugana numukozi wunganira abakiriya mugihe nyacyo. Waba ufite ibibazo bya tekiniki, ufite ibibazo byo kwishyuza, cyangwa ukeneye ibisobanuro kubintu byose byubucuruzi, itsinda ryibiganiro bizima rirashobora kugufasha vuba.

   Kugirango ubone ikiganiro kizima:

   • Injira kuri konte yawe ya Deriv.
   • Kanda ahanditse " Ubufasha " cyangwa " Inkunga " mugice cyo hepfo-iburyo bwa ecran.
   • Hitamo " Ikiganiro kizima " kugirango utangire ikiganiro numukozi.

2. Inkunga ya imeri Niba ukunda kuvugana ukoresheje imeri cyangwa ukeneye kohereza inyandiko, Deriv itanga inkunga ya imeri. Urashobora kohereza imeri isobanura ikibazo cyawe cyangwa iperereza, kandi itsinda ryabafasha rizakugarukira vuba bishoboka. Inkunga ya imeri ni ingirakamaro cyane kubibazo bigoye cyangwa bisaba amakuru yimbitse.

   Urashobora kuvugana nitsinda ryabakiriya ba Deriv ukoresheje imeri kuri:
   [email protected]

3. Inkunga ya Terefone Kubibazo byihutirwa bisaba gukemurwa byihuse, urashobora kugera kubitsinda ryabakiriya ba Deriv ukoresheje terefone. Ihitamo riraboneka mukarere katoranijwe, urashobora rero gukenera kugenzura niba inkunga ya terefone iboneka mugihugu cyawe.

   Kugirango ubone nomero ikwiye, jya kuri " Twandikire " igice cyurubuga rwa Deriv, aho ushobora kubona urutonde rwa nimero za terefone zo mukarere.

4. Ubufasha bwa Centre Ubumenyi Base Deriv nayo itanga ikigo kinini cyubufasha hamwe nubumenyi bushingiye kubibazo bikunze kubazwa (FAQ) hamwe nubuyobozi bufasha. Ibikoresho birahari 24/7 kandi birashobora kugufasha gukemura ibibazo bisanzwe cyangwa kubona amabwiriza arambuye kubintu bitandukanye nko gushiraho konti, uburyo bwo kwishyura, inzira yo kubikuza, hamwe no kugendana urubuga.

   Kugera kuri Centre ifasha:

   • Kanda munsi yurugo rwa Deriv.
   • Kanda ahanditse " Ubufasha " cyangwa " Inkunga " kugirango ugere ku ngingo n'ibikoresho.

5. Ihuriro ryabaturage Imbuga nkoranyambaga Deriv ifite umuryango ukora cyane wabacuruzi basangira inama, ingamba, kandi bafashanya. Niba uhuye nikibazo cyihutirwa, urashobora gushakisha imbuga nkoranyambaga za Deriv cyangwa amahuriro kugirango urebe niba abandi bahuye nibibazo nkibyo. Umuryango wa Deriv ukunze gusangira ibisubizo hamwe nakazi gashobora kugufasha.

   Urashobora kubona Deriv kurubuga nka:

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   • Telegaramu

Ibibazo Rusange Byakemuwe na Deriv Inkunga Yabakiriya

Inkunga y'abakiriya irashobora gufasha gukemura ibibazo bitandukanye, harimo:

• Ibibazo bijyanye na konti : Kugarura ijambo ryibanga, kugenzura konte yawe, no gucunga igenamiterere rya konti yawe.
• Ibibazo bya tekiniki : Gufasha hamwe namakosa ya platifomu, ibibazo byo guhuza, cyangwa ubutumwa bwamakosa.
• Kubitsa / Gukuramo ibibazo : Gufasha hamwe nuburyo bwo gucuruza, uburyo bwo kwishyura, cyangwa gukemura gutinda kubikuza.
• Ibibazo bijyanye nubucuruzi : Ibisobanuro kubikorwa byubucuruzi, ibisabwa margin, nibiranga urubuga.
• Impungenge z'umutekano : Gufasha hamwe n'umutekano wa konti, nko kwemeza ibintu bibiri (2FA) cyangwa kugarura konti yangiritse.

Intambwe-ku-ntambwe yo kubona ubufasha buva muri Deriv Inkunga y'abakiriya

1. Menya Ikibazo : Menya ikibazo uhura nacyo, cyaba kijyanye na konti, tekiniki, cyangwa kijyanye nigikorwa.
2. Reba Ikigo gifasha : Kubibazo bisanzwe, tangira ushakisha ikigo gifasha cyangwa ubumenyi shingiro. Ibikoresho bitanga ibisubizo byihuse kubibazo byinshi.
3. Shikira Inkunga : Niba udashobora kubona igisubizo muri Centre yubufasha, hamagara inkunga ya Deriv ukoresheje ikiganiro kizima, imeri, cyangwa terefone.
4. Tanga Ibisobanuro : Mugihe utabaza abakiriya, tanga ibisobanuro birambuye kubyerekeye ikibazo cyawe, harimo amashusho (niba bishoboka), hamwe namakuru yose ya konti bijyanye kugirango wihutishe inzira yo gukemura.
5. Kurikirana : Niba utabonye icyemezo gikwiye, ntutindiganye kubikurikirana. Itsinda ryunganira Deriv ryiyemeje kwemeza ko ubona ubufasha bwihuse.

Umwanzuro

Inkunga y'abakiriya ya Deriv yagenewe kugufasha gukemura ibibazo byose ushobora guhura nabyo mugihe ukoresha urubuga. Waba ukunda ikiganiro kizima, imeri, inkunga ya terefone, cyangwa gushakisha ikigo kinini gifasha, uzabona inzira nyinshi zo kubona ubufasha ukeneye. Icyemezo cya Deriv cyo kunyurwa n’abakoresha cyemeza ko ikibazo cyose cya tekiniki, impungenge za konti, cyangwa iperereza rusange gikemurwa vuba kandi neza. Ukoresheje aya mahitamo yingoboka, urashobora gukomeza gucuruza ufite ikizere, uzi ko ubufasha burigihe kuboneka mugihe bikenewe. Shikira ubufasha bwabakiriya ba Deriv uyumunsi ubone ubufasha ukeneye kugirango uzamure uburambe bwubucuruzi!